Info-communication technologies (ICT) also can be called as Information Technology (IT) is usually referred to the role of communication (wireless signal and telephone) in modern information technology. It is used for acquiring, processing, storing and distributing information. In the past when ICT not well known, communication is done manually (face to face or by mail). People always find difficulty when they want to go somewhere. They need to find information by their self for their accommodation or from some source (usually travel agents). Without a lot of choice on which hotel, how good is the room and services, going somewhere really need full preparation. In the present, finding information is as easy as ABC. In just one click, you can check out what kind of accommodation that suit you the best. Let’s take an example on ctrip.com website.
Research Report: on Ctrip.Com
Ctrip.Com specialist in China travel service business. It main business is conducted online provides links many hotel operators and airliners with their board base of customers through their online site. Ctrip.com also provides packaged tours. Ctrip targets mostly business and leisure travellers who do not travel in groups. Ctrip acts mainly as agent and doesn’t take inventory risks compare to other agents which are a commission based business.
Let focus on hotel reservation service, first, an individual can book rooms from his/her home. There is no need to make a direct call or request confirmation via mail to the hotel. Simply just go to the Ctrip website and fill up what need to be filled. You as an individual no need to worry about your request will not be arrive to the other party like the old time where sometimes your confirmation via mail or agents might be lost or delayed.
Second, ICT can make an individual feel comfortable when booking online. An individual can be sure that their information would not be leek out because nowadays online security helps to protect them. The only party that know is between you and the hotel. But it can’t be guarantee that sometimes other people can hack into system. But all of that can be surpressed with the efforts by Ctrip that mobilize hundreds of workers to serve better.
Lastly, an individual can make a good use of Ctrip as online travel agent to compare hotels to suit to you based on the prices and the facilities. Ctrip provide a lot of information and photos of the hotel and prices on that day. To be more specific, Ctrip also can provide you some options based on location. As an example if an individual want to go to Singapore and stay near Marina, Ctrip will give a list of hotels that located near there. If you are not sure which hotel you want to stay, you can check out the review and ratings but of course sometimes there might be false information. So better you double check it with or from other sources.
As conclusion, ICT gives tons of benefit to the world. Connecting people all around the world to the something that are really difficult back day. ICT also gives convenience to the user and businesses with the accurate and quick information. But with the continuous improvement in ICT, Hotels and agents hotels must always up to date with it or if not, they cannot stay compete in this hospitality industry.
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